Your personal information matters to us. This page explains exactly what data hero789 collects, how we use it, and the rights you have as a registered player in the Philippines.
When you register an account with hero789, we collect personal information that is necessary to operate your account, verify your identity, and comply with applicable regulations in the Philippines. This includes your full name, date of birth, contact number, email address, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect technical data such as your device type, IP address, browser information, and session activity logs, which help us maintain platform security and improve your overall experience. All information collected is used strictly for the purposes described in this policy and is never sold or rented to third parties for marketing purposes. hero789 only shares your data with trusted service providers — such as payment processors and identity verification partners — who are contractually bound to handle it securely and in accordance with Philippine data protection law. You have the right to request access to the personal data we hold about you at any time by contacting our support team. We are committed to keeping your information accurate, up to date, and protected at every stage of your journey on the platform.
Name, email, date of birth, and contact details collected at registration to verify your identity and manage your account.
PHP transaction records, e-wallet references, and bank details used solely to process deposits and withdrawals securely.
Device type, IP address, browser, and session logs collected automatically to keep your account secure and the platform running smoothly.
hero789 applies industry-standard security measures to protect all personal data stored on our systems, including encryption of sensitive information both in transit and at rest. Access to your personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff handling player data are trained on data protection obligations under Philippine law. We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. If you close your account, we will retain certain records for the minimum period required by law before securely deleting them from our systems. As a registered player in the Philippines, you have the right to access, correct, or request deletion of your personal data, and you may also object to certain types of processing or request that we restrict how we use your information. To exercise any of these rights, please reach out to our support team and we will respond within a reasonable timeframe in accordance with applicable regulations. For any questions about how your data is handled, you can also visit our FAQ page for quick answers, or head to Responsible Gaming to learn about the additional safeguards we have in place for player wellbeing.
All data transmitted between your device and hero789 servers is protected using SSL/TLS encryption. Sensitive payment and identity records are stored using additional layers of protection to prevent unauthorised access.
You may request access to, correction of, or deletion of your personal data at any time. You can also ask us to restrict processing or raise a concern about how your information is being used — we will respond promptly and transparently.
We keep your personal data only as long as needed to operate your account and meet legal requirements. Once the retention period expires, data is securely deleted or anonymised in line with Philippine data protection regulations.
We only share your data with verified service providers — such as payment gateways and KYC partners — who are bound by strict data processing agreements. We never sell your personal information to advertisers or unrelated third parties.
Your data is safe with hero789. Join Filipino players who trust our platform for live casino, sports betting, and bingo — all secured and built for the Philippines.